Our Culture

Here at Atlantic Wireless we take pride in our incredible culture. Our company culture has a strong foundation built upon four cornerstones: Mission, Vision, Core Values, and Behaviors.  As we interact every day with associates (employees) and customers we will be doing so using these four cornerstones in mind. It’s what customers and associates see, hear, and experience when they come into contact with Atlantic Wireless. Annually we survey every associate and ask them four key culture questions:

• What does the Atlantic Wireless culture mean to you?
• What is the Atlantic Wireless culture?
• What is different about our culture compared to other company cultures?
• What do you like about our culture?

So, do you want to know how strong our culture actually is? Well then, simply read the results from our 2011 Culture Survey below. The following are the unedited answers (we did correct one or two spelling errors) to our four culture questions from the 2011 Culture Survey:

What does the Atlantic Wireless culture mean to you?

• “To provide an experience that customers will never forget.”
• “To me the culture means the reason that Atlantic Wireless is here and the background reasons for what we do.”
• “We are all on the same team, striving to make this company the best it can be.”
• “It makes me proud to say I work for Atlantic Wireless. I am part of an amazing team.”
• “It’s just a way for us to find out how we can communicate, focus on customers and what we can do to make Atlantic Wireless #1.”
• “That efforts are being made to make this an enjoyable place to work.”
• “It means that this is a good work environment with openness and love for our fellow coworker.”
• “It is having a good environment at work that comes from our values.”
• “A positive environment that fosters teamwork, and opportunity to enjoy your position, and focused customer service - performed so well the customer can't wait to come back, and bringing someone else with them. A place where the Anticipation of excitement and good things makes you want to be a part of it.”
• “Enjoying where I work while focusing on customers in order to see rewards for myself.”
• “Keeps me motivated and encouraged”
• “To me the Culture is the most important & crucial way to succeed. If your culture is Positive, Respectful & Ethical & Fun you will impact your team & company to display these exact same traits. If your culture is Fear you will have fearful team & company that will not be able to fully succeed due to the fear motivator.”
• “AWC culture, to me is fun & unique in its values. I feel that everyone is encouraged to have fun with what they do & unique in its pursuit to help the customer”.
• “It means that everyone in the company strives to do their best. We have a nice and relaxed work environment.”
• “I feel that the Atlantic Wireless culture is about living into our focus of the customers' needs and providing a warm/hospitable working environment for our employees; it is about bettering our business in addition to ourselves as human beings. There are very few days that I do not walk out of these doors with a smile on my face and a place in my heart for the ones that I had touched that day.” 
• “Working together and communicating as a team and using the D.O., and our mission, values and behaviors to help not only our customer, but each other!”
• “Make sure the show the value mission and culture of Atlantic wireless when interacting with every single customer.”
• “Going over and beyond for our customers.”
• “How the company is doing.”
• “The overall vibe and way of interacting and conducting ourselves on a day to day basis.”
• “Atlantic Wireless culture to me means that in this company we are focused on the beliefs, values and strengths we obey everyday to make our success greater then yesterday.”
• “A fun, energetic, and strongly customer focused work environment.”
• “That our customers come first.”
• “I feel the culture is the values and practices shared by the people who work together. I believe the culture makes or breaks a company. I believe Atlantic Wireless has an awesome culture and it's a great place to work because they live into their culture.”
• “That we walk in every day with god in our hearts and ready to help and one we can.”
• “That Atlantic Wireless REALLY cares about their employees.”
•  “Integrity.”
• “It is what defines how associates are and how they work.”
• “It means I get to work in an environment that is pursuing excellence in business but going about it in the right way, putting people and integrity first.”
• “That we put our customers first. I work for a company that cares about its employees.”
• “It means that this company wants me to do my best and live up to my full potential and will provide me with any resources available to make this possible.”
• “It's who we are, it's the thing that makes us a unit and works with us to reflect the kind of people we have working here. The culture and affecting change sometimes means even tenured associates aren't a good fit after several years because they are not ready to move in the same direction. Having a unified vision and culture allows us to weed out these malingerers in an ethical way that isn't just based on the bottom line.”
• “FUN, INTEGRITY, RESPECTFUL, RELENTLESS; All of these are the foundation that I try to live by at work and also out of work. Also, since I am a very religious man the culture of putting God into everything I do helps me and it is good to know that religion is the foundation of this company.”
• “It is the way that everyone gets along and how we interact with each other. Everyone brings something different to the team; we learn to really appreciate each other and feel as close as a family.”
• “Means I am working for a company that cares about their place in the environment they live in, and hire people that do the same.”
• “We want to promote a fun atmosphere where we can lean on each other as a team at all levels, but are challenged daily to be better.”
• “Respect, open honest communication, and fun.”
• “Atlantic Wireless is a company bases on a common goal, willingness to assist the customer and give them a great experience.”
• “It means to ability to work in an atmosphere that rewards associates and customers.” 
• “It means that you actually care what we think, that you realize that in order for the company to succeed that you must provide a fun work environment, keep communication open, and provide us with what we need to get the job done.”
• “Believing and living the values and behaviors of a Dynamic Organization.”
• “To do the right thing by the customer to help them as much as possible.”
• “The Culture at Atlantic Wireless is our base to the way our company works. Our focus on doing the right thing works in every situation we may face on a daily basis.”

What is the Atlantic Wireless Culture?

• “A place to work where we honor God, we have associates that are customer focused, and we are all on the same team striving for excellence in the cell phone industry.”
•  “Produces a unique environment for associates and customers where they can live into the D.O.” 
• “The reason that the company is possible and they values of the company.”
• “The Atlantic Wireless culture is the 4 core values....fun, integrity, respectful, and relentless.”
• “It is our views on if our company is living the values the mission set before us.”
• “One of fun, integrity, respectfulness and relentlessness.”
• “E.L.E. "everybody loves everybody". Sorry movie quote. Fun, integrity, respect, relentless. I see all those represented here.”
• “It seems different every few months.”
• “Customer focused, team oriented, compassionate, and energetic - a place of comfort, and care.”
• “Overall positive, fun a general comfortable environment.”
• “Exciting”
• “My vision of AWC culture is where I can grow into my full potential to better serve my team & company.”
•  “Everyone working together as a team to give the customer the ideal cell phone buying experience.”
• “Taking care of one another with respect and their best interest at heart.”
• “Implementing the mission values, and vision of the company which in turn generates revenue, customer satisfaction, drives the Dynamic Organization.”
• “The mission, vision, values and behaviors.”
• “It has a very diverse culture.”
• “Good”
• “The Atlantic Wireless culture is what we believe to do to be the best for our customer as well as our company.”
• “A company that goes beyond the phone call and takes customer service to the next level by being customer focused, energetically led, and team motivated resulting in the I.D.E.A.L. Customer Experience every time.”
• “Customer focused.”
• “The culture is fun and respectful, we go above and beyond.”
• “????”
• “Being a team player.”
• “I see it as the atmosphere of our Company as a whole. It's a larger sense of the atmosphere in a store.”
• “To Go Beyond The Call. To put customers first.”
• “Our vision, our mission, our values, and most importantly the actions and behaviors of the people who are selected to live the lifestyle every day. Our culture honors God, and allows us to benchmark poor performance against things like integrity and fun, and make better decisions about the future of the company based on how well we can implement the culture in a new environment.”
• “The culture is very diverse and it is what makes us appeal to different people.”
• “Respectful, hard working, cares for its brothers and sisters that work here.”
• “Unique (dynamic)!”
• “The whys we do things that set us apart.”
• “Fun, God honoring.”
• “We strive to promote a fun work environment and provide every associate with the tools necessary to succeed in their job and provide every customer with the IDEAL Customer Experience.”
• “Mission, Vision, Core Values and Behaviors.”
• “To put the customer first and uphold Christian values in sales.”
• “The combination of our Mission, Vision, and Values that sets the focus on how the company runs.”

What is different about our culture compared to other company cultures?

• “There is a culture here. My old jobs did not have one.”
• “Atlantic Wireless is focused on living into its culture - it becomes an ingrained part of your lifestyle, and is something that you want to be a part of. And you can carry the culture with you out the door, and into the community. Most company cultures that I have experienced plan on these types of ideals, but don't get there because the focus is too often changed to accommodate the next project or program. For them, they don't live into the culture - and that is the biggest difference I have noticed.”
•  “Other companies aren't as focused on customers as we are at Atlantic Wireless.”
• “Good Lord, where to start. I've never had a job before where I actually get up in the morning and look forward to going to work. That's the difference.”
•  “We care about the customers and provide what they want and need versus what we would like for the customers to purchase.”
• “I believe our values! Fun, Integrity, Respectful and Relentless; we have values in place and strive everyday to uphold those values, regardless of circumstances. We are a firm Company that does not contradict our values by saying or doing one thing while doing another.”
• “Other companies do not have core values that they represent and live by.”
• “We grow off of the culture which helps us see were we needed to improve or what is working and keeping it going.”
• “Other companies often focus solely on turning a profit, while we try to do that and assist customers at the same time.”
• “It is focused on people above products as far as customers.”
• “Helpful and the desire to see your employees reach the utmost of their potential within the company as well as a person.”
• “It is uplifting. Not many places will be this encouraging and motivating.”
• “Most other company cultures don't incorporate God in any of their business. I also like that we are charitable which is so rewarding to give to others.”
• “While we are a for profit business, we do not do so by capitalizing on the ignorance of the customer. Instead, we do so by helping the customer obtain what they need in such a way that they will come back, with their friends, when their needs change.”
• “I have no idea I have never really worked for another company.”
• “We care...we believe...we live into our vision.”
• “Other company's don't care... They just want to make a dollar... We go above and beyond.”
• “Other companies focus on sales we focus on our customer.”
• “We treat customers like friends and friends like family.”
• “Fun is one of the things Atlantic Wireless promotes.”
• “There is a general feeling of concern towards employees/co-workers well being and for the business as a whole.”
• “Our culture is what we can abide by not only for the company but as people.”
• “We take pride in always serving the customer before anything else. We aren't self serving, we are customer serving!”
• “Most companies just look at the bottom line.”
• “Different companies do not make things like 'fun' a priority. Atlantic sees that is very important in the work place. We are a family here; we are respectful and help each other live into our full potential.”
• “Other company's do not care about their associates or customers as much as Atlantic Wireless.”
• “Honoring god.”
• “It is more positive than other companies.”
• “It is honestly about what it's supposed to be about. In other words, it's not just "words on the wall".”
• “We put customers first every time!”
• “This company actually cares about the employees. They realize that the company works from the bottom up, and without the Retail Wireless Consultants, this company can do nothing”
• “We are a Christian based company, so do unto others as you would yourself. Putting customer focus first. After all customers pay our bills. We also have fun and allow our customers to be a part of the fun and excitement that we all show every day we are around.”
• “Our culture guides us into helping our customers the best that we can.”
• “As big as Atlantic wireless is there is still a personal touch with the administration.”
• “Other cultures I have worked in are more about the company making money and not so much caring about the most important person: The customer and then the associates.”
• “Applies values and ethical opinions to both customers and employees at all times.”
• “We care about the Human Coverage not the product.”
• “There is an effort to achieve the culture.”
• “The major difference is in how we actually assess every associate in the company on how well they live into our CORE Values. That's pretty cool.”
• “The fact that we have one and we do our best to demonstrate that on a daily basis.”
• “There is Christianity and morals involved.”
• “We focus on doing the right thing, not only for the company but for our customers. We don't focus on how much to sale but making sure we have quality interactions with them.”

What do you like about our Culture?

• “How it’s focused on the customers.”
• “The fun and the respectfulness of our company.”
• “Our Integrity we have for our customers and associates. How we value each individual assets they bring to the team as a whole.”
• “Everything. We put each other and our customers first.”
• “It’s nice to feel like you have a voice in the company to be heard and maybe your advice will help out.”
• “That at least some effort is made to listen to the employees.”
• “It is awesome. It makes working here fun and you do not have to worry about anybody being shifty.”
• “Most everyone gets along well and helps each other, and we do try to focus on the customer.”
• “It’s truly about the culture, values, and living up to and into them - allowing team members to deliver the I.D.E.A.L. Customer Experience.”
• “That it is comfortable and helpful.”
• “I like the fun and excitement.”
• “I like that we are striving for that Dynamic Organization Culture & that we want all of our team to live into our Values & Behaviors, which is so crucial to our success.”
• “I like being able to help people every time, without having to worry about management hopping on my back for deciding not to screw someone over.”
• “Everything.”
• “It is fun.”
• “Having a job that I am very proud to predominate each day ...I feel valued as an employee.”
• “We focus on our customers’ needs not just what we want them to have in order to meet quota's and increased monetary goals.”
• “Friendly, customer based.”
• “So many different type of people you never know what you are going to get.”
• “The fact that through surveys like this, the employees can make a difference in the way Atlantic Wireless runs.”
• “Everything about the culture of Atlantic Wireless is something I can use as a person.”
• “The energy of the team and work environment and our relentlessness to serve our customers.”
• “That we are empowered to do everything we can to help our customers.’
• “We put customers first. The biggest thing is the empowerment. Every day, we are faced with making decisions that keep customers happy, or NOT. With Atlantic Wireless, we are empowered to make crucial customer impacting decisions.”
• “It is fun to come to work.”
• “The team atmosphere.”
• “It's optimism.”
• “It is too early to tell because I just started, but I think that AWC is moving in the right direction.”
• “It’s about doing the right thing.”
• “We care about one another. We are an Atlantic Wireless family. We always do the right thing for our Customers.”
• “It is very welcoming and accommodating.”
• “I like the idea behind it. I like the fact that we are now able to see follow through and a little "stick-to-it-ivenes" year to year.”
• “I love that everyone works well with everyone else.”
• “I like that it makes us different and it makes us customer friendly.”
• “Open, family oriented.”
• “It's fun and challenging.”
• “Open and Honest Communication.”
• “My great Boss and Supervisor.”
• “It’s a goal we all have to continue to live in.”
• “I love the open communication that if I need to talk to someone about something I can pick up the phone and/or email our DM, CFO, or even CEO.”
• “It holds all of us to a higher standard of integrity and excellence.”
• “It is an open environment.”
• “The focus on doing the right thing in every situation.”

So, what do you think? We sure do have a pretty impressive culture here at Atlantic Wireless.  Our people are definitely world class! Do you want to know how we have created such an amazing culture? It’s a secret…..just kidding. The way we look at things is a bit different than other companies. We believe that Jesus has stewarded Atlantic Wireless with its associates (employees). Therefore, we try and practice Matthew 7:12 which states “So in everything, do to others what you would have them do to you…” Our leaders are servant leaders so we ensure our associates have the best of everything. That means Atlantic Wireless will provide world class management, world class locations, world class training, and world class benefits.  We are not perfect but we are striving for excellence. Don’t forget if you think you would fit well into our culture then go ahead and email us your resume to careers@atlanticwireless.com.

When Atlantic Wireless lives into our mission, vision, values, and behaviors we become a part of a Dynamic Organization. In doing so we will increase customer satisfaction, drive the standards of excellence, grow revenue and drive the Dynamic Organization.

Click on one of the links below to view our mission, vision, or values/behaviors

Our Culture | Our Mission | Our Vision | Our Values